ECP and Go Icon Partner to Automatically Sync Resident Data and Power Family Engagement in Senior Living Communities

Milwaukee, WI — September 2026 — ECP, the leading all-in-one software provider for senior living communities, today announced a new integration with Go Icon, a resident and family engagement and community operations platform for senior living communities. The integration automatically syncs resident and family contact information from ECP into Go Icon, so communities using both platforms enter it once instead of twice.

What the ECP and Go Icon Integration Does

ECP automatically sends resident and family contact information into Go Icon the moment it's entered or updated, no manual re-entry required. That connection powers Go Icon's activity planning, family app, visitor management, feedback surveys, and staff recognition tools with resident and family information that's always current.

Why It Matters

When resident information updates automatically across systems, staff spend less time on data entry and more time with residents. A new resident shows up correctly in Go Icon's Community Engagement Platform and family app the moment they're set up in ECP, and a family member's phone number or address never falls out of sync between systems.

"A med tech or activities coordinator shouldn't have to type the same resident's name and phone number into two different systems. This integration takes that step out entirely. Whatever's in ECP shows up correctly in Go Icon, automatically." — Tyler Jenkins, Head of Business Development at ECP

“When resident and family information is accurate and up to date, communities can deliver a more connected experience without adding work for their teams. Our integration with ECP helps ensure Go Icon has the information staff need to engage residents and families from day one, while keeping that information current automatically.” — Ryan Galea, CEO, Go Icon

Go Icon Joins ECP's Integration Hub

Go Icon joins more than 75 named partners already connected through ECP's Integration Hub, including tools for pharmacy, billing, and workforce management. It's one more connection available to the 8,500+ communities running on ECP nationwide, and one more system where operators won't have to think twice about whether resident information is current.

About ECP

ECP is the leading all-in-one software provider for senior living communities, offering eMAR, EHR, CRM, Move-Ins, Billing and Insights. Designed to enhance resident care, staff efficiency, and operational success, ECP's technology is trusted by over 8,500 communities nationwide. With a commitment to seamless integrations and data accessibility, ECP is making senior living software simpler and smarter. Learn more at https://www.ecp123.com.

About Go Icon

Go Icon is the premier all-in-one engagement and communications software platform built for senior living. Trusted by more than 2,500 communities nationwide and in Canada, Go Icon empowers operators to shape strategy, fortify culture, mitigate risk, enhance NOI, and deliver transparency for investors and owners. Residents, families, and staff benefit from intuitive features that personalize life enrichment and streamline daily workflows. At the heart of a robust suite of customizable modules is Smart Aging™ AI, Go Icon’s proprietary artificial intelligence engine designed to redefine the resident experience and support staff with powerful, time-saving tools. Well-known for white-glove customer support, Go Icon consistently boosts satisfaction scores and trims costs by replacing redundant workflows and multiple point-solutions.

Media Contacts

ECP
Autumn McKinnell, Marketing Director
(262) 684-2869
autumn@ecp123.com

Go Icon
Meredith Wentworth,  Director of Marketing
(978)979-1208
meredith.wentworth@goicon.com

What does the ECP and Go Icon integration do?
ECP automatically sends resident and family contact information into Go Icon, so communities don't enter the same information twice. It's a one-way sync from ECP into Go Icon that updates automatically whenever a resident or contact record changes in ECP.

What information syncs between ECP and Go Icon?
Resident and family contact information, including names, contact details, and care information, syncs automatically from ECP into Go Icon.

Is the ECP and Go Icon integration available now?

Yes. The integration is available and live in multiple communities.

Where can I see ECP's other integration partners?
ECP connects with more than 75 named technology partners through its Integration Hub, covering pharmacy, billing, workforce management, and resident engagement tools like Go Icon. See the full list at ecp123.com/integration-partners.