WelcomeHome and ECP Partner to Simplify Move-Ins and Connect Sales to Care for Senior Living Communities
Autumn McKinnell
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2 minute read
ECP’s new integration with WelcomeHome CRM eliminates duplicate entry, accelerates onboarding, and strengthens handoffs between sales and clinical teams
Milwaukee, WI – September 10, 2025 — ECP, the all-in-one software platform trusted by over 8,000 senior living communities, today announced a new integration with WelcomeHome, the CRM built for senior living and home care sales teams. The integration allows communities using WelcomeHome to send resident profiles directly into ECP, reducing manual work and ensuring a faster, more accurate onboarding process for new residents.
For operators evaluating ECP, this integration is another reason to choose a platform that connects the full resident journey, from first touch in the WelcomeHome CRM to resident admissions with ECP Move-Ins to day-to-day care within ECP Clinical to resident invoicing and payments with ECP Billing.
"This solves a real operational gap," said James Baumeister, Product Manager at ECP. "When sales and clinical teams use different tools, critical information often gets lost or delayed. With this integration, ECP becomes the central hub. Clinical staff have what they need when they need it, and move-ins happen faster, with less risk of error."
WelcomeHome’s platform is designed to make the lives of senior living sales teams easier by providing a comprehensive view of prospect activity, from first contact to tour. The integration with ECP now ensures that the valuable data collected by sales teams, including detailed prospect and influencer information, is transferred accurately to clinical staff with a single click.
Communities using WelcomeHome can now sync a resident’s profile directly into ECP Clinical—or through ECP Move-Ins first, depending on their workflow. Once synced, ECP puts that data to work—automatically populating the resident profile for care teams, eliminating manual entry, and enabling staff to move straight into assessments, service planning, and care coordination.
"Our goal at WelcomeHome has always been to empower sales teams by making their workflows more efficient," said Patrick White, Director of Technical Solutions at WelcomeHome. "This partnership with ECP is a natural extension of that mission. By ensuring a smooth, accurate data transfer, we're not only helping sales teams close more deals, but we're also making the move-in process better for new residents and their families, strengthening the critical handoff from sales to care."
"ECP is where care happens. With ECP Clinical, teams can act quickly and confidently from day one," Baumeister added. "This integration just makes it easier to get there, whether you’re already using our platform or just getting started."
The integration is now live. To learn more or request a demo of how ECP connects care, operations, and business systems across senior living communities, visit www.ecp123.com/integration-partners.
About ECP
ECP is the leading all-in-one software provider for senior living communities, offering eMAR, EHR, CRM, Move-Ins, and Billing and business intelligence solutions. Designed to enhance resident care, staff efficiency, and operational success, ECP’s technology is trusted by over 8,000 communities nationwide. With a commitment to seamless integrations and data accessibility, ECP is making senior living software simpler and smarter.
Media Inquiries:
ECP
Autumn McKinnell
Marketing Manager
(262) 684-2869
autumn@ecp123.com
WelcomeHome Software
Terra Rosenberger
Director of Home Care Partnerships
(123) 456-7890
terra.rosenberger@welcomehomesoftware.com
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