The value of CRM
Typical residents are assessed 3-4 times and have their level of care upgraded twice over a 22 month stay.
ECP’s automated assessments help communities have level of care conversations sooner and help level-of-care upgrades make it onto bills immediately.
Raising level of care one month sooner = an extra $90 per resident per month
Stay on top of communication
ECP CRM includes all of your daily essentials. Organize your schedule by creating tasks, appointments, tours, and home visits. After each encounter, create detailed profile information for every potential resident so you can pick up where you left off without missing a beat. Whether you're a dedicated marketing director or marketing is one of the many roles you have, ECP CRM is simple enough for anyone at any skill level to use.
Identify leads that align with your goals
Create lead ratings based on your communities specific criteria to ensure you're welcoming the individuals that fit in best. Set up detailed profiles for each individual while keeping couples as one lead. Identify specific needs by reviewing their qualifications and health history.
Keep leads moving forward to occupancy
Our alerting system makes it easy to stay on top of tasks, even with a busy schedule. Build relationships with referrals and properly prepare for upcoming campaigns to maximize your efforts.
Connect seamlessly with ECP
From the moment someone sparks interest in your community to the day they move in, all correspondence is consolidated in one place. This allows marketing and nursing staff to communicate easily while providing the best possible experience for your residents.
Best in class 24/7 support
ECP’s support staff is the best. Not only are they well-versed in our software, many have extensive experience in assisted living. We are ready to answer your pressing questions. You can also explore the helpful articles in our knowledge base and the videos in ECP University, to learn more at your own pace.