General
Who is ECP?
ECP is a leading provider of eMAR, EHR, Billing, CRM, and Move-Ins software to over 8,000 senior living communities, group homes, and other long-term care settings across all 50 states. ECP's mission is to build world-class software and to partner with senior living and long-term care operators to make residents, family, and staff happy, achieving best-in-class clinical, operational, and business outcomes.
Does my staff need to have a medical or technical background?
No! Our easy-to-use interface makes training and onboarding quick and painless, even without prior experience. With one-on-one training and extensive resources in ECP University, staff can learn at their own pace to feel confident using new software.
eMAR
What is an eMAR in Senior Living?
An eMAR (Electronic Medication Administration Record) is a digital version of a paper MAR, used to track and document medication administration in real time. Integrated with pharmacies, eMAR software improves accuracy and safety with features like automated reminders, duplicate order detection, controlled substance identification, and PRN over-administration prevention.
Does ECP’s eMAR integrate with my pharmacy?
Let us know and we'll reach out and get connected. Yes! ECP integrates with 750+ pharmacies nationwide and supports 20+ pharmacy software vendors (see our partners). If your pharmacy isn’t connected yet, let us know—we’re happy to reach out and set up an integration.
Can I manage multiple pharmacy integrations in ECP?
Yes! ECP allows communities to connect with and manage medications from multiple pharmacies, providing the flexibility needed for seamless medication administration.
How does an eMAR help senior living communities stay compliant?
An eMAR reduces medication errors and supports compliance by ensuring accurate, up-to-date medication records. With pharmacy integration, automated reminders, and alerts for missed doses, ECP helps staff stay on track with timely charting and medication administration.
Can an eMAR improve staff efficiency and time management in assisted living?
Yes! ECP streamlines workflows by providing a clear, organized view of tasks for each shift. Our cloud-based eMAR simplifies charting, improves accessibility, and reduces administrative burden—helping staff work more efficiently, stay organized, and feel less stressed, leading to happier teams and lower turnover.
What reporting features does ECP’s senior living software offer?
ECP offers comprehensive reporting tools (view reports), including psychotropic reviews, controlled substance tracking, med destruction and return logs, discontinued med reports, refusals, on-time administration reports, and more—helping communities stay compliant and informed.
Is ECP’s eMAR mobile-friendly for charting on tablets and phones?
Yes! With the ECP mobile app, you can easily chart meds, cares, and more—even offline. No need for paper backups; your data syncs automatically when reconnected.
EHR and Care Plans
What is an EHR in Senior Living?
An Electronic Health Record (EHR) is a digital charting system that stores residents' personal health information and can also be used for tracking and documenting residents’ care. A well-designed EHR for senior living improves care delivery, documentation, and compliance while reducing paperwork, enhancing safety, and streamlining workflows for staff.
How does ECP help with care planning?
ECP allows you to customize levels of care to match the specific needs of your residents. The system can suggest appropriate care levels, ensuring that residents receive the right services while maintaining accurate billing based on their care needs.
How does an EHR help senior living communities stay compliant?
ECP’s EHR supports compliance in all 50 U.S. states with built-in reporting tailored to state regulations. Customizable assessments, reports, tasks, and reminders help ensure compliance, reduce risk, and keep your community aligned with proper guidelines.
Does ECP EHR have state-specific reports?
Yes! ECP offers state-specific reports with pre-built templates for different state regulations and license types (view reports). These standardized forms simplify audits and surveyor visits, and you can set up alerts to stay ahead of required assessments and reports.
Is ECP EHR customizable?
Yes! ECP’s EHR for senior living offers extensive customization, allowing you to tailor assessments, reports, care plans, and workflows to meet your community’s unique needs.
Can an EHR improve staff efficiency and time management in assisted living?
Yes! ECP’s easy-to-use EHR streamlines workflows, reducing charting time so staff can focus on resident care. With automated assessments, care plans, and task lists, plus real-time alerts and Daily Tasks Quick View, caregivers can easily track upcoming, due, and overdue tasks—improving efficiency and time management.
Does ECP's EHR include a report for tracking incidents?
Yes! ECP allows you to log and investigate incidents with built-in reporting and data analysis tools. Identify trends, prevent future incidents, and stay compliant with detailed tracking for falls, behaviors, and more—helping to reduce liability and improve resident safety.
CRM
What is a CRM in Senior Living?
A CRM (Customer Relationship Management) tool helps senior living communities manage leads, referrals, and marketing efforts to grow occupancy faster. ECP’s CRM for assisted living streamlines lead tracking, campaign management, appointments, and tasks, helping marketers build stronger relationships and maximize their time.
Can ECP's CRM help improve occupancy rates in assisted living communities?
Yes! ECP’s CRM helps teams capture more leads, automate follow-ups, and track conversion metrics. With better organization and communication, communities can move prospects through the pipeline faster—leading to higher occupancy rates.
Can I track referrals in ECP CRM?
Yes! ECP CRM offers comprehensive referral tracking, helping you see exactly where your residents are coming from. Schedule tasks and appointments to nurture relationships, and report on converted residents for better tracking and engagement.
Does ECP CRM integrate with other ECP products?
Yes! ECP is the easiest to use all-in-one platform, ensuring smooth transitions from CRM to Clinical. Track leads, complete assessments, and review medications before move-in, so everything is ready when a new resident arrives—keeping staff informed and workflows efficient.
How does ECP's CRM enhance communication between staff and residents?
ECP’s CRM keeps all communication in one place, allowing staff to communicate with leads directly. Automated reminders ensure timely follow-ups, improving engagement and making the move-in process smoother for families and residents.
Move-Ins
What is the Move-In Process in Senior Living?
In senior living, move-ins refer to the process of transitioning a new resident into a community. This includes completing assessments, setting up care plans, gathering health records, and organizing necessary documentation to ensure a smooth onboarding experience. A well-managed move-in process helps staff provide personalized care from day one while ensuring compliance and efficiency.
How does ECP simplify the move-in process?
ECP streamlines resident move-ins by integrating ECP Clinical, making it easy to convert leads to residents and complete assessments before move-in. Automated workflows help staff track documents, tasks, and compliance requirements, ensuring a smooth transition.
Can I complete assessments before a resident moves in?
Yes! With ECP, you can complete pre-admission assessments, ensuring residents receive the right level of care from day one. These assessments help establish care plans, medication orders, and compliance documentation before move-in.
Does ECP help track move-in tasks and requirements?
Absolutely! ECP handles your move-in checklists, task tracking, and required documentation to keep staff on top of licensing, compliance, and resident needs. An intuitive progress view helps ensure nothing is overlooked during the onboarding process.
Does ECP help with resident onboarding and coordination?
Yes! ECP ensures a coordinated move-in experience by integrating lead management, health records, and medication tracking across all departments. This reduces paperwork, eliminates duplicate data entry, and keeps staff aligned for a seamless onboarding process.
How do digital move-ins enhance the experience for families?
Families benefit from greatly improved flexibility with a digital move-in solution like ECP. For example, digital signature support lets the family fill out and sign admission paperwork from home, saving trips to your facility (and saving you from meetings). This simplifies the transition, reduces stress, and fosters a positive relationship with the community from day one.
Can I customize the move-in process to fit my community’s needs?
Absolutely. ECP’s digital move-in platform encourages you to tailor each step—adding, removing, or modifying tasks, milestones, and your move-in packet to match with your community’s specific workflows. This flexibility ensures a smooth transition from legacy paper workflows.
Billing
What is ECP Billing?
ECP Billing is a senior living billing solution that integrates directly with ECP’s EHR to ensure accurate invoicing for levels of care, à la carte services, and individual tasks. It helps prevent missed charges, tracks service creep, and offers customizable pricing and reports to support transparent rate adjustments and revenue management.
Does ECP Billing integrate with other ECP products?
Yes, ECP Billing integrates with ECP EHR, ensuring accurate resident charge capture including rent, level-of-care, and single charges—all within one platform.
Can I charge and track à la carte items in ECP
ECP makes it easy to charge and track à la carte items like beautician services, guest meals, or extra laundry. As services are charted, they’re automatically added to the resident’s invoice for accurate billing.
Does ECP accept online payments for billing?
Yes, ECP Billing supports online payments, including ACH and credit card transactions, allowing for simple payment processing. Communities can process payments directly from Billing using saved payment information or send out a payment link for residents/families to enter in their payment information.
What types of billing and financial reports are available in ECP?
ECP Billing offers customizable financial reports, such as revenue reports, accounts receivable aging, and journal entries reporting, providing insights into your community's financial health and streamlining the reconciliation process.
What third-party integrations does ECP support for billing and payments?
ECP Billing can export both invoices and journal entries in a variety of formats, including QuickBooks Online, QuickBooks Desktop, and Bill.com. We’ll also be adding direct API connections with general ledger platforms including Sage Intacct.
Pharmacy
Will my pharmacy receive training on using ECP?
Yes! Get help every step of the way with your dedicated pharmacy specialist. As you're working with existing and new communities, ECP will be hands-on throughout the go-live process and data push, all while providing ongoing support. ECP also offers a knowledge base for self guidance.
Is my pharmacy compatible with ECP’s eMAR system?
ECP integrates with all major pharmacy management software and serves 7,500+ long-term care communities. Our team simplifies the connection process, helping your pharmacy quickly sync with communities for automated medication management.
How do medications sync with ECP?
ECP’s pharmacy interface eliminates manual errors by syncing medication orders, updates, and refills directly from your pharmacy to the ECP eMAR. This ensures accuracy, compliance, and a safer medication administration.
Can senior living communities communicate with my pharmacy through ECP?
Yes! Communities can submit refill requests, med changes, and resident updates via, fax, email, or direct software integration*. This keeps pharmacies informed and reduces medication errors.
*Integration functionality is dependent upon your pharmacy software capabilities and limitations.
What type of information is available to my pharmacy?
ECP transmits resident profiles, new orders, prescription changes, refill requests, and discontinuations directly to your pharmacy, ensuring accurate and up-to-date medication records.
How does my pharmacy benefit from integrating with ECP?
ECP improves pharmacy-community communication, reduces errors, eliminates paper MARs, and prevents unnecessary med deliveries. This enhances medication safety, efficiency, and compliance while simplifying pharmacy workflows.
IT
What computer or hardware do I need to use ECP?
ECP is platform-independent, meaning you can access it from any device, including desktops, laptops, tablets, and smartphones. No special hardware is required—just use your preferred device.
Do I need to download or install software to use ECP?
ECP is a cloud-based senior living software, so no installation is needed. Simply log in at https://secure.ecp123.com/login/ from any internet browser. However, if you're using the ECP Mobile App for on-the-go access, you'll need to download it from the Apple App Store, Google Play Store, or Microsoft Store.
Does ECP require a high-speed internet connection?
A high-speed internet connection is recommended for the best experience while using ECP. However, if you experience occasional connectivity issues, ECP’s mobile app supports offline charting, allowing you to continue documentation without an internet connection.
Which web browsers are compatible with ECP?
ECP works with all major web browsers, including Google Chrome, Safari, Firefox, Microsoft Edge, and more. Use the browser you’re most comfortable with for seamless access.
Support
What kind of support does ECP offer?
ECP provides 100% US-based customer support, with a team experienced in both software and assisted living operations. Our goal is to deliver high-quality support to both communities and partnered pharmacies.
Is ECP support available 24/7?
Yes! ECP offers 24/7 support to ensure you get help whenever you need it. Standard support is available Monday–Friday, 7 AM–7 PM Central Time. For after-hours emergencies, simply leave a voicemail, and our team will be paged to assist you as soon as possible.
How can I contact ECP support?
You can reach ECP support via:
Phone: 262-684-5600 (x1 during business hours, x3 for emergencies after-hours)
Email: support@ecp123.com
Online: Submit a support request
Does ECP offer pharmacy-specific support?
Yes! ECP provides dedicated pharmacy support to ensure smooth integration and medication management.
Phone: 262-684-5600 (x3)
Email: pharmacy@ecp123.com
Implementation and Training
What does the ECP implementation process include?
ECP’s implementation process ensures a smooth transition by providing training, setup assistance, and ongoing support.
What training resources are available during implementation?
ECP offers a variety of training resources, including:
- Live training sessions on system setup and use
- Q&A sessions to address community-specific questions
- Knowledge base articles with step-by-step guidance
- On-demand video tutorials via ECP University
- Interactive training videos for self-paced learning
- Live webinars on key workflows and new features
How does ECP support my team during implementation?
An Implementation Manager (IM) assists with training, setup, and progress tracking, ensuring your community stays on track for your launch with ECP. They provide ongoing feedback, project management support, and review sessions to help staff feel confident using ECP.
What happens after the initial implementation?
After implementation, your team has access to continued training, Q&A sessions, and ECP’s 24/7 customer support team for any ongoing questions. Additional resources, such as webinars, training videos, and knowledge base articles, are also available.
Integrations
What software does ECP integrate with?
ECP integrates with a diverse list of software solutions, including pharmacy, billing, CRM, dietary platforms and more. If we’re not integrated yet, we will be soon. A full list of existing integrations can be found here.
How do I enable an integration for my community?
To enable an integration, contact your ECP account representative or support team. If the partner is already connected, we’ll help activate it for your community. For new partners, they can submit a request here to get started.
How do I integrate with ECP?
ECP offers various API endpoints for seamless connectivity. Visit our Integration Partner Request page to start a partnership conversation with our team.
Does ECP support bidirectional integrations?
Yes, ECP supports both unidirectional and bidirectional integrations, allowing real-time updates to flow between systems for increased accuracy and efficiency.
What are ECP’s available methods of connecting?
ECP can exchange data inbound/outbound via a REST API or outbound via a Webhook API. ECP can also export data via SFTP or interface with pharmacy systems leveraging HL7 over TCP/IP or web interface.
Are ECP’s APIs secure?
Yes, ECP’s APIs follow industry-wide security standards, including encrypted data transmission and authentication protocols, to protect sensitive information.