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  • Why ECP
    Read about ECP's mission and values in proving a complete software solution for assisted living and long-term care communities.
    See what our valued customers have to say about their personal experience with ECP.
    ECP is a rapidly growing software service that provides industry leading community management solution.
    View the list of industry standard certifications that we're proud to have achieved.
  • Solutions
    BY INDUSTRY
    Discover why ECP is the preferred assisted living software, helping communities thrive and provide better care.
     
    Understand how ECP aids in providing person-centered care to improve residents' quality of life.  
     
    Save time and grow your business with the leading Assisted Living eMAR.
     
    Automate and grow your Independent Living communities.
     
    Explore the tools available to help improve the quality of care for individuals with disabilities.
     
    Learn how ECP can benefit Adult Family Homes, Group Homes, and Small Assisted Living Communities.
    ECP provides a complete workflow solution for your business, from lead to resident to revenue.
     
    Take a look at the tools ECP provides to gain complete oversight into your communities.  
     
    Improve your workflow and spend more time caring for your residents with the inudustry's leading clinical software.
     
    Learn how ECP helps reduce time spent charting, providing more quality time with residents.
     
    Identify prospects that align with your goals and increase occupancy rates.  
     
     

     

  • Products

    Reduce medication errors with safer med passing and enhanced oversight.

    Capture leads, build relationships, and grow occupancy.
    Confidently care and ensure better care.

     

    Track every step from decision to move-in day, all in one place.
    Capture every service, every payment, every time.
  • Resources
    Review common questions to find the answers you're looking for.
     
    Our library of informative guides to ECP products and solutions as well as industry-related topics.
     
    View a list of upcoming webinars and events.
    Connect seamlessly with pharmacy partners and favorite tools through ECP's integrations.
     
    Read these success stories from our customers.
     
    ECP helps senior living communities turn daily care into measurable outcomes that support value-based care partnerships.
    Build seamless, reliable connections to ensure accurate data exchange.
     
    Stay in the know with ECP updates and industry knowledge.
    Browse our comprehensive library of standard and state custom reports.
     
    Stay informed with official updates, product enhancements, and industry contributions from ECP.
  • Integrations
  • Contact
  • Customer login
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ECP best-in-class support

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Best-in-Class Support

ECP is here to make sure you get answers fast. Our US-based support team is experienced, responsive, and ready to help with anything from training questions to technical issues. You can contact us by phone, email or by filling out the form.

If this is a true emergency, please call 911.

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How to get help

We offer several ways to contact our support team when you have questions.

ECP Support Cards

Self-Serve

Visit the Knowledge Base

Find guides, videos, and answers to common questions. You’ll need to log into ECP for access.

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What Operators Say

120,000+ Users put their trust in ECP

Excellent team
“Always get quick response, always someone with patience and very informative. Just can’t say enough about your team. They are the best!”
Fast support
“Support walked me through how to fix the issue on my end, and fixed the issue on their end. This was all done within about 5 minutes. It was super easy and quick.”
Phone response
“Call returned expeditiously. I was guided over the phone and issue resolved within 5 minutes.”

Why customers trust ECP support

Professional support team

100% US Based

Average time to first contact

5.5 min or less

Experience in senior living

50+ years combined

After hours
support

24/7 availability