Request support

Best in class support

Please fill out this form if you require help from ECP. We will respond to all requests as soon as possible, within our regular business hours. If you have an urgent request and require a response before regular business hours, please call our support line at 262-684-5600 and select option 1. If this is a true emergency, please call 911.

ECP customer support

Achieve excellence with ECP


Reduce errors

Improve med-passing workflows with the industry's leading electronic medication administration record (eMAR). Automatically connect to pharmacies in all 50 states.

EHR and Care Plans

Stay compliant

Complete assessments, build care plans, and generate task lists automatically. Enjoy happier residents, longer stays, and more accurate billing. 


Improve occupancy

Develop more leads and grow occupancy faster with the essential tools in this innovative software for Assisted Living marketers.


Capture revenue

Pull data directly from the EHR to ensure that no revenue slips through the cracks. Level of care tracking avoids service creep and automatically flags when it's time to have rate conversations. 

eMAR med pass


Improve med-passing workflows

Pharmacy connection

Med auditing

Med check-in

Med refusal report

Med pass - 8 med rights

Psychotropic meds report

PRN administration and tracking

Alert system

Prompts for additional care questions and vitals signs

Controlled substance count (ensures compliance)


EHR and Care Plans

Complete assessments, build care plans, and generate task lists automatically

Incident reports

Permissioned user and task groups

Staff notes and observations tool

Task audits

Care plan deviation and projections

State-specific assessments


EHR and care plans
CRM Marketing and Lead Tracking


Deliver more prospects and grow occupancy faster

Track potential residents

Fully integrates with ECP web

Track referral relationships and trends

Qualification identifiers

Track campaigns

Capture biographical information

Schedule tasks, appointments & reminders

Occupancy tracking/Apartment management

Lead rating



Ensure no revenue slips through the cracks

Accounts receivable tool

Pull data directly from the EHR

Track ala carte charges

Level of care tracking
Automatic notifications

Direct communication with billing contacts

Billing revenue capture