Customer Spotlight: Cedarhurst Senior Living

Cedarhurst Senior Living, a leading operator of nearly 60 senior living communities across eight states, and ECP, provider of eMAR, EHR, CRM, and billing software, announced today the successful go-live of ECP’s clinical platform across Cedarhurst Senior Living’s communities.

“We're thrilled to have ECP as our partner. It's been amazing to see how they handle the technology side, allowing us to really pour our energy into growing our business and ensuring our residents are well-supported. ECP is a true partner to our team and essential to our operations and success. We're eagerly looking forward to continuing to grow together,” said Almir Sajtovic, President of Cedarhurst Senior Living

Goals for the Implementation

With dozens of communities across eight states, Cedarhurst and ECP aligned on a phased, in-person implementation approach. ECP and Cedarhurst worked together to build a live map of all of Cedarhurst’s communities, assigned them to phases, and scheduled in-person go-lives. ECP flew a team out to a central location for each phase, and brought all the communities in the phase together for an in-person go-live.

“The phased approach proved effective as each community had the opportunity to learn from one another. We were united in the process, sharing experiences and insights along the way,” said Molly Rinderer, Regional Director of Operations at Cedarhurst Senior Living.

Phased Roll-Out Success

The phased roll-out was very successful as all phases launched on time. During the implementation, Cedarhurst acquired 15 new communities which were added to the roll-out plan. ECP was able to add these to the existing schedule without causing any slippage in timeline.

Cedarhurst also brought several new product change requests to ECP during the implementation, looking to customize ECP to their existing workflows. ECP was able to prioritize and complete many of these changes during the initial implementation at no additional cost to Cedarhurst.

“We've been incredibly impressed by the partnership and responsiveness of ECP. They not only listen to our feedback but also promptly implement product and process updates that directly address it. This level of attentiveness validates our decision to choose ECP as our partner," said Morgan Semanisin, Director of Operations at Cedarhurst Senior Living.

Continued Partnership

ECP and Cedarhurst look forward to continuing growing together. Cedarhurst is confident that they are already seeing improved clinical outcomes for residents, and improved business outcomes for Cedarhurst, because of the partnership with ECP.

About Cedarhurst Senior Living:

Cedarhurst Senior Living is an experienced operator of Independent Living, Assisted Living, Personal Care, and Memory Care communities under the Cedarhurst Senior Living, Cedar Creek, and The Artisan brands. Cedarhurst is part of The Dover Companies, established in 2007 to develop, construct, own and operate high-quality senior housing. Cedarhurst Senior Living operates nearly 60 communities in eight states and currently has four new communities under construction. The senior living provider’s mission is to create communities where each person feels loved, valued, supported and able to live life to the fullest. To learn more about Cedarhurst, please visit https://www.cedarhurstliving.com.

About ECP:

ECP is a leading provider of eMAR, EHR, Billing, and CRM software to over 6,500 senior living communities, group homes, communities for individuals with intellectual and developmental disabilities, and other long-term care settings across all 50 states. ECP’s mission is to build world-class software and to partner with senior living and long-term-care operators to make residents, family, and staff happy, and achieve best-in-class clinical, operational, and business outcomes.

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