For an industry built on care, efficiency, and resident well-being, the move-in process remains one of the more outdated and frustrating parts of senior living.
Too often, communities rely on paper forms, spreadsheets, and disconnected systems—leading to slow approvals, missing documents, and last-minute delays that impact staff, residents, and families alike.
It’s time for senior living to catch up. Here’s why the traditional move-in process is broken—and how to fix it in four simple steps.
What’s Wrong with the Traditional Move-In Process?
Many communities are still managing move-ins the same way they did decades ago—with piles of paperwork and manual processes that are difficult to track or standardize. This creates:
- Inconsistent workflows across teams and departments
- Delays and bottlenecks due to missing forms or signatures
- Frustrated families and overwhelmed staff
- Compliance risks from incomplete or misplaced documentation
How to Fix It: Get Everything in One Place, Go Digital, and Simplify the Clinical Handoff
Step 1: Centralize the Entire Process
Resident move-ins touch multiple departments. The first step is getting everything in one place—documents, tasks, status updates, and timelines.
With a centralized system like ECP Move-Ins, your team can track real-time progress, eliminate back-and-forth, and stay aligned from first tour to move-in day.
Step 2: Digitize the Family Experience
Families shouldn’t have to print forms or make repeated trips to your community. That slows everyone down.
With ECP Move-Ins, families receive a secure digital link where they can upload documents, provide information, and sign electronically—from anywhere, at any time.
To learn more about creating a smoother experience for families, check out our blog: From First Tour to First Day: Creating a Seamless Move-In Experience for Families
Step 3: Automate the Handoff to Clinical
One of the biggest risks in the move-in process is the gap between operations and care delivery. If information gets lost or entered manually, errors happen—and residents feel the impact.
ECP Move-Ins connects directly with ECP Clinical, so all collected data flows seamlessly into the care platform. No retyping. No delays. Just accurate, timely information when it matters most.
Step 4: Turn Operational Chaos Into Measurable Gains
Improving your move-in process doesn’t just help staff and families—it impacts your bottom line.
Communities using CRM & ECP Move-Ins report:
- Shorter move-in timelines
- Reduced administrative workload
- Improved occupancy and resident satisfaction
Move-Ins Don’t Have to Be This Hard
Your billing, clinical, and communication systems are already digital. It’s time your move-in process caught up.
With ECP Move-Ins, you can eliminate paperwork, streamline coordination, and deliver a better experience for staff and families—all in one easy-to-use platform.
Ready to see ECP Move-Ins in action? Fill out the form below to schedule a demo.
