Capture Leads, Grow Occupancy, Move In Happy Residents
ECP's CRM for senior living helps you manage your leads, stay on top of follow-ups, and keep move-ins on track. It’s everything your team needs, all in one place.
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digital admissions
Track every step. From first tour to move-in day.
ECP handles the paperwork digitally — so families sign from anywhere, staff know exactly what's needed, and when sales hands off to care, everything is already in ECP. No clipboards. No delays. No dropped balls.
When leads slip through the cracks, occupancy suffers. ECP CRM keeps every prospect organized, every follow-up on time, and every admissions team member on the same page — so more inquiries turn into move-ins.
Lead capture from web, phone, and referral sources
Tour scheduling with calendar sync and Office 365 integration
Full pipeline visibility across the admissions team
Automated follow-up reminders so nothing falls through
When your calendar and email live inside ECP, follow-ups happen on time, tours get scheduled without the back and forth, and your team stays focused on converting prospects — not managing tools.
Automated follow-up tasks after every interaction
Full communication history logged per prospect
Tour scheduling with reminders for staff and families
Shared visibility so anyone can see where a lead stands
ECP fits into the tech stack you already use — spanning pharmacy, billing, BI, workforce, resident engagement, dining, and safety. REST API, Webhooks, HL7, CSV, and secure messaging for custom connections.
See exactly where every lead stands. Across every community.
Get a real-time view of pipeline health — inquiry volume, lead status, and channel performance all in one place. The visibility you need to grow occupancy with confidence.
Inquiry volume and source attribution by community
Lead tracking by status and channel
Pipeline stage breakdown across communities
Role-based access — sales teams see their community, leaders see all
digital signatures
Sign From Anywhere, No Extra Tools
Collect and store signatures right in ECP CRM. Forms auto-fill with lead info and flow directly into the move-in process—quick, simple, and secure.
When sales, clinical, and billing live in separate tools, information gets lost, revenue slips through, and staff do the same work twice.
ECP brings it all together — easy-to-use assisted living software that manages every workflow from prospect to move-in to clinical to billing, so nothing falls through the cracks.
“We're thrilled to have ECP as our partner. It's been amazing to see how they handle the technology side, allowing us to really pour our energy into growing our business and ensuring our residents are well-supported. ECP is a true partner to our team and essential to our operations and success. We're eagerly looking forward to continuing to grow together.”
Almir Sajtovic
President, Cedarhurst Senior Living
★★★★★
“The enhancements provided by ECP have notably improved the capabilities of our marketing and sales teams, directly impacting their efficiency and success rates.”
Cameron Harris
Chief Sales Officer, SAL Management Group
★★★★★
“I’ve been working with the team at ECP for 9+ years now. We have never once regretted that decision. The ECP platform is extremely user friendly for the teams at our Compass communities, which allows them to spend more quality time with their residents. I highly recommend ECP for anyone looking for a new system or to change their existing EMR system.”
Candis Willis
Quality & Wellness Leader, Compass Senior Living
Best-in-class support
ECP is supported by a 100% US-based, customer-first support team. Not only are they well-versed in our software, many have extensive experience in assisted living. Our support team's goal is to provide high-quality support to communities and partnered pharmacies. You can also explore our additional success resources including:
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