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  • Why ECP
    Read about ECP's mission and values in proving a complete software solution for assisted living and long-term care communities.
    See what our valued customers have to say about their personal experience with ECP.
    ECP is a rapidly growing software service that provides industry leading community management solution.
    View the list of industry standard certifications that we're proud to have achieved.
  • Solutions
    BY INDUSTRY
    Discover why ECP is the preferred assisted living software, helping communities thrive and provide better care.
     
    Understand how ECP aids in providing person-centered care to improve residents' quality of life.  
     
    Save time and grow your business with the leading Assisted Living eMAR.
     
    Automate and grow your Independent Living communities.
     
    Explore the tools available to help improve the quality of care for individuals with disabilities.
     
    Learn how ECP can benefit Adult Family Homes, Group Homes, and Small Assisted Living Communities.
    ECP provides a complete workflow solution for your business, from lead to resident to revenue.
     
    Take a look at the tools ECP provides to gain complete oversight into your communities.  
     
    Improve your workflow and spend more time caring for your residents with the inudustry's leading clinical software.
     
    Learn how ECP helps reduce time spent charting, providing more quality time with residents.
     
    Identify prospects that align with your goals and increase occupancy rates.  
     
     

     

  • Products

    Reduce medication errors with safer med passing and enhanced oversight.

    Capture leads, build relationships, and grow occupancy.
    Confidently care and ensure better care.

     

    Track every step from decision to move-in day, all in one place.
    Capture every service, every payment, every time.
  • Resources
    Review common questions to find the answers you're looking for.
     
    Our library of informative guides to ECP products and solutions as well as industry-related topics.
     
    View a list of upcoming webinars and events.
    Connect seamlessly with pharmacy partners and favorite tools through ECP's integrations.
     
    Read these success stories from our customers.
     
    ECP helps senior living communities turn daily care into measurable outcomes that support value-based care partnerships.
    Build seamless, reliable connections to ensure accurate data exchange.
     
    Stay in the know with ECP updates and industry knowledge.
    Browse our comprehensive library of standard and state custom reports.
     
    Stay informed with official updates, product enhancements, and industry contributions from ECP.
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senior living crm

More Leads. Better Follow-up. More Occupancy.

ECP's CRM is built for the assisted living sales cycle — not adapted from a generic sales tool. Every lead tracked, every follow-up on time, and when a prospect commits, their record flows directly into clinical. No re-entry. No gaps.
ECP assisted living software crm
8500
+
Communities
120000
+
Active Users
60
+
Technology Integrations
100
%
US-Based Support

centralized lead management

One place for every lead

When leads slip through the cracks, occupancy suffers. ECP CRM keeps every prospect organized, every follow-up on time, and every admissions team member on the same page — so more inquiries turn into move-ins.

  • Lead capture from web, phone, and referral sources
  • Tour scheduling with calendar sync and Office 365 integration
  • Full pipeline visibility across the admissions team
  • Automated follow-up reminders so nothing falls through
See lead management
ECP crm occupancy and lead managment
ECP CRM calendar and email integration

Tour & Follow-up

Your calendar. Your email. All in ECP.

When your calendar and email live inside ECP, follow-ups happen on time, tours get scheduled without the back and forth, and your team stays focused on converting prospects — not managing tools.

  • Automated follow-up tasks after every interaction
  • Full communication history logged per prospect
  • Tour scheduling with reminders for staff and families
  • Shared visibility so anyone can see where a lead stands
  • Office 365 and calendar integration

The Assisted Living Sales Cycle

 Built for how families actually
choose a community

 Generic CRMs are built for B2B sales. ECP's CRM is built around the assisted living admissions journey — from a family's first call to a resident's first day — with custom pipeline stages, workflows, and a clinical handoff designed specifically for assisted living operators. 

1

Inquiry
First contact captured, logged, and assigned immediately

2

Qualified
Care needs and move-in timeline assessed

3

Tour Scheduled
Community visit coordinated with family

4

Application
Paperwork submitted, deposit received

5

Accepted
Clinical assessment complete, move-in date confirmed

6

Moved In
Resident record recreated in ECP, care begins

clinical integration

From lead to resident. No re-entry.

When a prospect commits, their information flows straight into clinical — no retyping, no missed details, and your care team ready from day one.

  • Prospect data carries forward to Move-Ins automatically
  • Document packets pre-populated from CRM at acceptance
  • Clinical profile ready at move-in day
  • No duplicate entry across admissions, clinical, and billing
See how the handoff works
ECP crm to clinical integration
ECP crm dashboard reporting

reporting and dashboards

See exactly where every lead stands. Across every community.

Get a real-time view of pipeline health — inquiry volume, lead status, and channel performance all in one place. The visibility you need to grow occupancy with confidence.

  • Inquiry volume and source attribution by community
  • Lead tracking by status and channel
  • Pipeline stage breakdown across communities
  • Role-based access — sales teams see their community, leaders see all

Customer Outcomes

Real results from communities running on ECP

58

Communities
implemented ECP across entire portfolio of communities in 9 states
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19

Communities
communities live on ECP in under one week
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40+

Communities
standardized and fully implemented in just a few months, spanning 8 states
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“Speed matters during transitions — but consistency and safety matter even more. This implementation has given us the ability to bring newly acquired communities onto a single clinical platform quickly, without compromising training quality, regulatory oversight, or resident care.”
 
Richard Hutchinson
CEO, Discovery Senior Living
 
Read the press release →

One Connected System

One platform. No gaps.

When sales, clinical, and billing live in separate tools, information gets lost, revenue slips through, and staff do the same work twice.

ECP brings it all together — easy-to-use assisted living software that manages every workflow from prospect to move-in to clinical to billing, so nothing falls through the cracks.

Explore the platform
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Awards & Recognition

Top-rated by the operators who use ECP every day

Click a badge to read customer reviews.

Join the 8,500+ senior living communities partnered with ECP

 A quick conversation. No obligation. See exactly how ECP works for communities like yours — clinical, occupancy, and billing all in one place. 
 8,500+ communities  •  100% US-based support  •  SOC 2 Type II compliant  •  Purpose-built for assisted living 

 Frequently asked questions about ECP’s CRM

What is a senior living CRM, and does my community need one?

A CRM (Customer Relationship Management) system for senior living is a digital tool for tracking prospects, managing the admissions pipeline, and coordinating follow-ups from first inquiry to move-in. In senior living, the admissions process involves multiple touch points over weeks or months — tours, assessments, family communication, paperwork. A CRM keeps every step organized and visible, so admissions teams respond faster and convert more inquiries into move-ins. Unlike spreadsheets or generic sales tools, senior living-specific CRMs are built around the senior living sales cycle.

Does ECP's CRM connect to the rest of the platform?

Yes — directly. When a prospect converts to an active resident, their profile automatically flows into ECP's clinical suite — populating EHR, building the eMAR, and creating the billing profile — with no duplicate data entry across departments. The clinical and billing teams have everything they need before the resident arrives.

Can ECP's CRM track leads from multiple sources?

Yes. ECP CRM captures inquiry source — website, phone, referral, third-party listing sites — so admissions teams and marketing leaders can see which channels are generating the most qualified leads. Source attribution is tracked at the lead level, visible in pipeline views and portfolio reporting.

Does ECP's CRM work for multi-community operators?

Yes. Regional leaders and operators can view pipeline health across every community from one dashboard — inquiry volume, tour activity, conversion rates, and move-in timelines. Role-based access means admissions staff see their community while regional leaders see the full portfolio.

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